Refund Policy

Review purchase availability, credit charges and reporting a generation or payment problem.

Before purchasing

Checkout must show price, currency, credit quantity, validity and refund conditions before payment. Reference packs on the pricing page do not activate a payment service.

Generation problems

If a task fails without a deliverable, retain the task reference and contact support so its generation and credit charge can be checked. Avoid starting a duplicate while the original is processing.

Completed results

AI results may differ from your expectation or the reference clip. Review examples and troubleshooting before buying further attempts.

Requesting assistance

Use support with your purchase reference, account email, task reference and issue description. Never send card numbers or passwords. Statutory consumer rights apply where required by law.